Process Mapping and Internal Controls for Managers

This course contains the use of artificial intelligence. Some of the recordings are presented by an AI avatar of the instructor, made from his own image and voice, and the people of the fictional firm Halbury are AI-generated. The content, the cases and the judgement are the instructor’s own.

Most firms don’t lack controls. They have plenty, in the wrong places, on steps nobody has drawn from start to finish. Audit findings come back every year because the process underneath was never mapped.

This course shows managers in banks, payment and e-money firms, investment and crypto-asset firms how to fix that, in short, practical lectures. You will map a process as it really runs, find the risks on the map, design controls with COSO that work and leave evidence, apply the method to the key processes of a payment firm, and test and report your controls to the board on one page. You will follow Halbury Payments through Project Keystone: forty-seven audit findings, nineteen real problems and five unmapped processes, from the first walk-through to the risk committee a year later.

Every lecture opens with a real case from public sources, such as Metro Bank, Monzo, FTX, Synapse and the Tokyo Stock Exchange. What you get24 short video lectures (about 84 minutes) and 12 quick quizzes14 practical tools: SIPOC and swimlane templates, a walk-through interview guide, a risk-on-the-map checklist, a segregation of duties matrix, a risk and control matrix, a control library for four payment processes, a control testing worksheet, an issues log, a one-page control dashboard and a 90-day planA 66-page course manual with every case, framework and answerBuilt by a Certified Internal Auditor and compliance officer of regulated financial firms. No prior knowledge of COSO or process-mapping software is needed.