Compliance in Financial Services: A Guide for Management

This course contains the use of artificial intelligence. Every financial firm has a compliance function. Some have one that works.

On an ordinary day you cannot tell them apart. You can tell on the day something goes wrong, and on the day the regulator walks in. This course shows managers in banks, payment and e-money firms, investment firms and crypto-asset firms what a compliance function that works looks like, and how to work with it, in short, practical lectures.

You will see who really owns compliance risk, how a function gets a real mandate, independence and resources, how it finds and monitors its risks, how its advice changes decisions, and how it reports to the board and deals with the regulator. You will follow Halbury Investments in the year after a breach: leveraged CFDs sold to retail clients they did not suit, hundreds of rejected complaints, an empty compliance desk and a letter from the regulator. A new Head of Compliance arrives on Monday, and the course follows her all the way to the inspection.

Real cases from public sources open many of the lectures, including BlackRock, Davy, TD Bank, Lloyds, the Hong Kong minibonds, EY, Standard Chartered and Bank of Ireland. What you get 22 short video lectures (about 76 minutes) and 10 quick quizzes 14 practical tools: a who-does-what table, a culture signals checklist, a compliance policy (charter) template, a sizing and independence check, an obligations register, a compliance risk assessment and heat map, a monitoring plan, a monitoring review workpaper, a complaints and breach log, a new product approval checklist, a conflicts of interest register, a training and competence plan, a board compliance report template and an inspection readiness checklist A 56-page course manual with every case and its source, a compliance glossary, a compliance health check and a 90-day plan UK, EU and US examples throughout, with Singapore and Hong Kong where useful. No legal background is needed.

Built by a Certified Internal Auditor with many years of experience in compliance and internal audit in regulated financial firms. Some of the lectures are presented by an AI avatar of the instructor, made from his own image and voice. The people of the fictional Halbury Group are AI-generated.

The content, the cases and the judgement are the instructor's own.