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Certificate Course in Sales and Service Excellence

Aakaro Consulting

4.4(1.3K students)

Self-paced

All Levels

About this course

The Sales and Service Excellence course is designed to equip participants with the essential skills and knowledge to excel in customer-centric environments. This comprehensive online course focuses on various touch points and explores how businesses can effectively deliver on their brand promises. Participants will delve into the GUEST model, a powerful framework that guides them through each stage of customer interaction to ensure a seamless experience.

The course will cover the following key topics:Touch Points: Understand the significance of touch points in customer interactions and learn how to create memorable experiences at each interaction point. Types of Brand Promises: Discover different types of brand promises and explore how they shape customers' perceptions of products and services. The GUEST Model: Implement the GUEST model (Gain attention, Understand the needs, Explain about the product/service, Suggest, Thank you) to engage customers effectively and provide personalized solutions.

Gain Attention: Learn effective techniques to capture customers' attention and make positive first impressions. Understand the Needs: Develop active listening skills to comprehend customers' requirements and preferences accurately. Explain about the Product/Service: Master the art of product/service presentation and confidently communicate the unique value propositions.

Suggest: Explore consultative selling approaches to recommend tailored solutions that meet customers' specific needs. Thank You: Understand the importance of expressing gratitude and maintaining customer relationships through genuine appreciation. Join us on this transformative journey towards Sales and Service Excellence, and empower yourself to elevate customer experience and drive long-term business growth.

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Level: All Levels

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Duration: Self-paced

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Instructor: Aakaro Consulting

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This course contains the use of artificial intelligence.Are you someone who wants to join the retail industry?Are you someone who wants to be a retail entrepreneur?Or anyone who wants to know more about this interesting industry?If the answer to all these questions is a yes, then you’ve landed on the right placeRetail is an ever-growing industry. Retail management saves time and ensures the customers easily locate their desired merchandise and return home satisfied. An effective management avoids unnecessary chaos at the store and rather increase the sales of the store. This course is suitable for all - Operation, Sales, VM, HR, Logistics if you want to enter in Retail domain.Section 1: Retail Industry Overview1. MeaningExplain the meaning and importance of Retail Differentiate between Customer and Consumer2. Story of RetailDescribe the evolution of Retail Differentiate between Organised and Unorganised Retail Explain the key characteristics of Organised Retail Explain the key characteristics of Unorganised Retail3. Common FormatsDescribe the common formats in Retail industry4. Key PlayersList the key players5. 6 Ps of RetailExplain the meaning and importance of 6Ps of Retail6. Functions/Departments in RetailExplain the key functions/departments in retail.7. Career opportunities in Retail industryList the key profiles in the retail industry Explain the key skills required to perform these rolesSection 2: Pricing1. Pricing MethodsExplain the meaning and importance of various pricing methods2. Price elasticityDescribe the meaning of price elasticity of demandExplain the significance of Price elasticityCalculate the price elasticity3. Survey - Willingness to payTake feedback on price worthExplain the preferred Price pointsSection 3: Supply Chain Management1. Is Supply Chain that simple?Explain that supply chain in the practical situation can be complicatedUnderstand the practical scenario of a complicated supply chainSection 4: Buying and Merchandising1. Principles of MerchandisingExplain the various principles to consider in merchandisingSection 5: Barcodes1. MeaningExplain the meaning and importance of Barcodes2. Common typesExplain the common types of Barcodes3. What is GTINIllustrate the reason behind forming GTINExplain the meaning and importance of GTINExplain common standards in GTIN4. How to generate BarcodesGenerate barcodes for the productsSection 6: Sales and Service Excellence1. TouchpointsExplain the meaning of touchpointsDescribe the key categories of TouchpointsList the various touchpoints2. Moment of TruthDescribe the meaning of Moment of TruthExplain the importance of knowing the Moment of TruthDescribe the key categories of Moment of Truths3. GUEST ModelExplain the GUEST model of Sales and Service ExcellenceDescribe the stages in the GUEST model4. Gain AttentionPrepare to gain the attention of the customersDescribe the types of greeting approachesApply the appropriate greeting approach to gain attentionApply tactics to gain the attention of the customers5. Understand NeedsInculcate the importance of understanding the correct customer needsAvoid biases in understanding needsExplain the techniques of getting the maximum information from the customersDifferentiate between open-ended and closed-ended questionsAsk appropriate questions6. Explain about the Product/ServiceExplain the FABing technique to get the maximum salesApply the FABing techniqueExplain the Do's and Don'ts in product/service presentation7. Suggest and Objection HandlingSuggest other products/servicesExplain the meaning and importance of cross-selling and up-sellingApply cross-selling and up-selling to boost salesExplain key rules of upsellingExplain feel-felt-found strategy in objection handlingDescribe do's and don't of objection handlingHandle the objections of the customers8. Thank youLeave a good impression on the customersDifferentiate between Customer Service and Customer ExperienceExplain the preferred style between Customer Service and Customer ExperienceSection 7: Digital Marketing1. IntroductionExplain the meaning of Digital MarketingDifferentiate between Digital marketing and Traditional marketingExplain why Digital marketing is better than Traditional marketingList the key modules2. Search Engine Optimisation (SEO) - IntroductionExplain the meaning of Search EngineList various Search EnginesExplain the meaning and importance of Search Engine Optimization (SEO)List the pros and cons of SEOExplain the requirements for WebsiteDescribe web hosting, domain name and website builder3. How Search Engine worksExplain how Search Engine works4. What a website is made of!Describe the technical aspects of a website - HTML, CSS, JS5. Keyword researchDescribe the SEO processExplain keyword researchExplain the importance of finding right keywordsDescribe various types of keywordsFind right keywords6. On-page and Off-page OptimizationExplain on-page and off-page optimizationDescribe various strategies for on-page and off-page optimizationDo on-page and off-page optimzationsDifferentiate between black hat SEO and ethical SEO7. Email marketingExplain the meaning and importance of email marketingDescribe the history of emails and email marketingExplain the advantages of email marketing8. Email marketing systemExplain the marketing funnelExplain the need of using email marketing systemList key Email marketing systemsDescribe the key steps in email marketingImprove email contentList the key tips for building email listDescribe key KPIs9. LinkedIn Profile OptimixationExplain the importance of LinkedIn Profile OptmizationDo optimzation on LinkedIn10. Increase your Reach on LinkedInApply various tactics to increase the reach on LinkedIn11. Online AdvertisementsExplain the advantages and disadvantages of online advertisementsDescribe PPC and SEMDifferentiate among SEO, PPC and SEM12. Google Ads - Search EnginesExplain the key steps Do SEM through Google AdsDescribe the common terminologies13. Web AnalyticsExplain the meaning and importance of Web AnalyticsDescribe who web analytics workDescribe the common reportsUnderstand the common KPIs of Digital Marketing14. Google AnalyticsDescribe the advantages of Google AnalyticsAnalyse the performance on Google AnalyticsSection 8: Visual Merchandising1. Meaning and ImportanceExplain the meaning of Visual MerchandisingDescribe the importance and some fun facts in Visual MerchandisingExplain the importance of 5 senses in Visual merchandising2. Key elementsExplain the key elements3. Store Exteriors and Store InteriorsDescribe the meaning of Store Exteriors and Store InteriorsExplain the meaning and importance of store facade and window displayApply tactics to improve the sales4. Store LayoutsDescribe the meaning of Store LayoutsExplain various types of Store Layouts5. FixturesDescribe the meaning of FixturesExplain various types of Fixtures and their usage6. Product Presentation/Merchandise ArrangementDescribe the meaning of Product presentation/merchandise arrangementsApply the tips to improve the presentationApply the tips to reduce the wastage7. SignagesDescribe the meaning of SignagesExplain the types of signagesApply the tactics to improve the sales8. PlanogramDescribe the meaning of PlanogramExplain the importance of Planogram9. Popular Tips and TricksExplain the colour wheel and impact of coloursDescribe various colour schemesExplain the meaning and importance of color blockingExplain the meaning and importance of endcapsExplain the meaning and importance of Pyramid principleApply the popular tips and tricks in Visual merchandising10. CasestudyCasestudySection 9: Point of Sale (POS)1. MeaningDescribe the meaning of Point of Sale (POS)Explain the importance of Point of Sale (POS)2. CasestudyCasestudySection 10: Business Acumen1. Meaning and ImportanceExplain the meaning of Business AcumenDescribe the imporance of Business Acumen2. Common TerminologiesExplain the common terminologies such as Revenue, COGS, Gross Sale, Net Sale, EDITDA, Margin, Markup etc3. Common KPIsCalculate walkin, conversion, ATV, ABS, ASP, Like-to-Like, Sell through, Inventory Turn over ratioExplain impact of cross-selling and up-selling on Sales KPIs4. Business Model CanvasExplain the meaning and importance of Business Model CanvasDescribe the key elements of Business Model Canvas5. CasestudyCasestudySection 11: Business Analysis Techniques1. SWOT AnalysisExplain the meaning and importance of SWOT AnalysisDo SWOT Analysis2. Pestle AnalysisExplain the meaning and importance of PESTLE AnalysisDo PESTLE AnalysisSection 12: Design Thinking and Creativity for Innovations1. Meaning and ImportanceExplain the meaning and importance of Design ThinkingList of some companies which are known for Design ThinkingExplain the difference in creativity, invention and innovationDescribe the importance of Design thinking for the companies and individualsExplain the steps in Design Thinking2. EmpathiseDescribe the importance of Empathy in problem solvingDraw the empathy mapEmpathise with the audience3. Define the problem statementDescribe the importance of writing a formal Problem statementExplain 5Ws and 2Hs, 5 Whys, Fish bone diagramWrite "How might we" questionsApply the tips to write Problem statement4. Idea generation and brainstormingExplain the meaning of BrainstormingDescribe the key principles of BrainstormingApply SCAMPER technique for generating more ideas5. Prototype and testExplain the meaning and importance of Prototype and TestingDifferentiate between Prototype and Test stageExplain the key principlesGenerate prototype and test the products6. Case studyCasestudySection 13: People Management1. What is Human Resource ManagementDescribe the meaning of Human Resource ManagementExplain the importance of People elementExplain whether it is an art or a science2. EvolutionDescribe the evolutioon of Human resource managementExplain the key characteristics of each eraDifferentiate between Personnel management and Human resource management3. Functions of HRMList the various functions in People managementExplain the meaning and importance of these functions4. Competency based Job analysisDescribe competencyExplain the key elements of competencyDescribe competency based job analysis5. Assessment TestsExplain different types of assessment tests.Describe different methods that are used for assessment to assess psychological attributes.6. In-person InterviewDifferentiate between structured and unstructured interviewsApply STAR technique in in-person interviews7. Common hiring biasesExplain common hiring biasesAnalyse the mistakesLearn ways to minimize hiring biasness8. ADDIE Model in TrainingExplain the meaning and importance of Instructional Systems DesignExplain the ADDIE model of TrainingDescribe the various stages in ADDIE Model9. Performance Management MeaningExplain the meaning of Performance management systemDecribe the key stages in Performance management10. What should we assess?Explain what should be assessed in the employees - Traits/ Competencies/Results11. Key characteristicsExplain the key characteristices of an effective Performance Management SystemDescribe the difference between Traditional performance management and Everyday performance management12. SMART goal settingExplain the meaning of SMART goal settingDesign SMART goal setting13. KRAs and KPIsExplain the meaning of KRAs and KPIsDesign KRAs and KPIs14. Multi-Source AppraisalExplain the meaning of Multi-Source appriasalDescribe the advantages and disadvantagesDesign multi-source appraisal15. Psychological and Psychometric testsExplain the meaning of Pschological and Psychometric testsDescribe the advantages and disadvantages16. Giving constructive feedbacksExplain the importance of giving effective feedbacksApply the STAR Technique for sharing feedback14. Maslow's hierarchy of needsDescribe Maslow's hierarchy of needsApply tips for employee engagement15. Personality types - DISC modelDescribe DISC modelMold style as per the audience16. Managing Team - Belbin Team rolesExplain the Belbin team rolesIdentify the personality typeMold the style as per audienceSection 14: Process Improvement1. Lean vs. Six-Sigma vs. Lean Six SigmaExplain Lean, Six-Sigma, Lean Six-Sigma quality control methodsDescribe the key principles of LeanExplain different types of wastesDescribe the steps in Six-Sigma2. 5S methodologyDescribe 5S methodology3. Case-studyCasestudy4. Unmanaged InventoryCasestudySection 15: Communication and Communication skills1. ElementsExplain the meaning of Communication and Communication skillsDifferentiate between Communication and Communication skillsList common barriersExplain the elements of communicationExplain the contribution of different elements in communication2. 7 Cs of CommunicationExplain the 7 Cs of communicationAnalyse the common mistakes in communicationSection 16: Email etiquettes1. Email etiquettesApply the do's and don'ts of writing proper emails.Apply 7 Cs of communication in emailsSection 17: Technology1. MS ExcelUse the common features of MS Excel.2. Overview PowerBIGet an overview of PowerBI3. Google DriveUse Google drive for managing files4. Google FormUse Google forms for surveys, quizzes etc5. Data ScienceExplain the meaning and importance of Data ScienceDescribe the applications6. Latest technologiesExplain the common trends of technology in RetailSection 18: Luxury Brand Management1. Tips applied by Luxury BrandsAnalyse the tips applied by Luxury BrandsApply the tips in your brandSection 19: Legal1. Common Legal TerminologiesExplain the commonly used legal terminologiesSection 20: Leadership Quotient (LQ)1. Self-Assessment and common mythsSelf-assessment on Leadership Quotient (LQ)Burst common myths on LeadershipExplain the meaning of Leaders and Leadership skills2. Conflict ManagementExplain the meaning and importance of Conflict managementDescribe common styles in conflict managementAnalyse the importance of the preferred style3. Self-Assessment - AssertiveSelf-assessment on Assertive style of communication4. Assertive Communication techniquesExplain the common assertive communication techniquesApply Assertive communication techniques5. Change ManagementExplain the ADKAR model of changeDescribe the stages and importance of the stagesApply ADKAR modelSection 21: Interesting factsInteresting factsSection 22: ProjectDetailed Project

Certification Course in Code on Wages, 2019

Aakaro Consulting

Covers New Labour Laws and Statutory CompliancesLaw has a very important role to play in what any HR manager does in a day, though it may not be always apparent. You actually require a good hold of different laws starting from the recruitment, to their onboarding, mandatory paper work, different benefits such as PF, ESI, bonus, gratuity etc.Also you will need to ensure that the decision of dismissal is taken after proper disciplinary proceedings. If you do not follow proper procedures, the company may have to pay compensation for wrongful termination or reinstate the employee with back wages in some cases.In fact, as you go up the chain, legal knowledge becomes indispensable. Let’s say you are drafting a leave policy for a company, and fail to check the relevant Shops and Establishments Act of the state, you will almost certainly get it wrong. The consequence can be paying heavy fines by the company if an inspector comes visiting, a potentially negative impact on the brand and embarrassment in front of other employees.Also if you talk about different functions of HR such as Recruitment, Training and Development, Performance Appraisal, Grievance handling etc then you will notice that a part, small to big, is played by the respective managers as well. But labour laws are something which other people usually don’t have much of an idea and if you make this strong then this will give you a lot of importance and growth in that company.Code on Wages, 2019Section 1:Self-AssessmentImportance for HRsNew CodesCodes on Wages, 2019Section 2: PreliminaryPreliminaryFAQsSection 3: Minimum wagesMinimum wagesFAQsSection 4: Payment of WagesPayment of WagesFAQsSection 5: Payment of BonusPayment of BonusFAQsRecap

Diploma Course in Human Resource Management (HRM)

Aakaro Consulting

This course contains the use of artificial intelligence.Starts from Beginner (Fresher) --> Intermediate (HR Manager) --> Advanced (HR Practitioner/HR Management Consultant)Here we cover all the 3 levels.Human Resource Management is concerned with the people dimension in management. It is the Management of Human resources by attracting, developing, utilizing, retaining and motivating the human resources to achieve organisation’s objective. Or in simple terms, effective and efficient management of the human resources of office to achieve company’s objective. Here you will learn about all the functions of HRM in detail with interesting sessions, live projects, case studies, articles, demos and templatesHuman Resource Management (All the levels - Basic to Advanced)This program will cover all the functions of HR with real-life examples.Introduction to HR: Analyze real-world HR scenarios and explore key competencies required to overcome common workplace challenges.Workforce Planning: Evaluate key factors influencing workforce planning decisions and identify recent trends across diverse industries.Competency-Based Job Analysis: Conduct competency-based job analysis to align roles with organizational goals.Recruitment and Selection: Implement current recruitment and selection best practices.Training and Development: Design effective training programs using Instructional System Design (ISD) principles, including needs analysis, measurable objectives, and engaging training delivery.Labor Laws: Summarize key labor laws and their objectives, including the latest amendments.Remuneration and Compensation: Design equitable salary structures that create mutual value for both employers and employees, and demonstrate proficiency in TDS calculations.Performance Management: Select and apply appropriate performance management methods to drive employee performance.Disciplinary Procedures: Implement legally sound disciplinary procedures to minimize organizational risk and potential penalties.HRIS (Human Resources Information Systems): Utilize MS Excel, Google Drive, and SaaS-based HR software solutions to streamline HR processes.HR Analytics: Calculate and analyze common HR metrics to identify trends and inform data-driven decisions.Email Communication: Improve email etiquette and apply email marketing techniques to enhance HR communications.Employee Engagement: Implement psychological principles and current best practices to foster employee engagement and improve workplace morale.Business Acumen: Define and apply common business terminologies and concepts to enhance HR's strategic role within the organization.Human Resources of a company play a very role in the success of a company. Hence having a strong background in the same is really essential.Section 1: Introduction to Human Resource Management1. Self AssessmentTo check your current knowledge of HR domain2. What is HRM?Explain the meaning of Human Resource Management.Explain the nature, scope, and objective of HRM.Explain how the role of HR grows and changes with the size of the company.Explain the correlation between the industry (number of employees) and the number of HRs required.Describe the evolution of HRM, globally and in India.Explain the meaning and differences between different terms related to HRM.3. Functions of HRMDescribe in brief the different functions of HRM.4. Challenges in the HR roleDescribe the challenges faced in HRM.Debunk the myths about an HR.5. HR - Competencies RequiredList the competencies required by an HRExplain the importance of each competency.Section 2: Manpower Planning and Job Analysis1. Meaning and Importance of Manpower PlanningExplain the meaning and importance of right manpower planning. (Explain the meaning of manpower planning.)Discuss the importance of manpower planning with the help of a case study.Explain types of manpower.2. Steps Involved in Manpower PlanningIllustrate the steps in manpower planning.3. Example of steps Involved in Manpower planningIllustrate the steps Involved in Manpower planning with an example4. Factors in forcasting Manpower requirementDescribe different techniques of forecasting.Describe the common factors affecting manpower planningDescribe the current trends in the industry.Section 3: Job Analysis (Traditional and Competency-based)1. Meaning of Job Analysis and Competency-based job analysisExplain the meaning of job analysis and its components- job description and job specification.2. Competency-based Job AnalysisExplain the competency based job analysis and its application.Design a competency based job analysis.3. Sources for Collecting InformationDescribe the sources for collecting information.Section 4: Recruitment and Selection1. Meaning of Recruitment and SelectionExplain the meaning of recruitment and selection.2. Steps Involved in Recruitment and SelectionDescribe the steps in recruitment and selection.3. Meaning of SourcingExplain the meaning of sourcing.4. Different sources of RecruitmentExplain the different sources5. Job portalsUse different job portals for searching candidates.Apply the sourcing tips to search for candidates effectively.Explain the various aspects of resume screening.Apply various tips for screening resumes.4. HR/Preliminary Screening callListen to a mock call and analyse the common mistakes made by an HR in an HR screening call.Make an HR screening call.Write a proper email sharing job details with the candidate.5. Assessment TestsDescribe different types of assessment tests.Explain what constitutes intelligent behaviour.Understand the difference between intelligence and aptitude.Explain the concept of IQ.Describe different methods that are used to assess psychological attributes.6. In-Person InterviewDescribe structured and unstructured Interviews.7. Common hiring biasesIdentify common biases that are present while conducting in-person interviews.8. Decision and Job OfferDifferentiate between offer letter, letter of intent, and appointment letter.Apply tips on salary negotiation.8. Background CheckDescribe the current trends in conducting background checks.10. OnboardingDescribe the current trends in onboarding.11. Common TerminologiesExplain common terminologies with reference to recruitment and selection.Explain the commonly used terms in different departments- IT, marketing, finance.Explain the commonly used terms in the retail industry.12. Challenges in RecruitmentDescribe the challenges faced in recruitment.Case-study - GoogleSection 5: Training and Development1. Meaning and Importance of Training and DevelopmentExplain the meaning and importance of training and development.Differences between training and development.2. Communication basic - elementsExplain the elements and the importance of each3. Communication basics - 7 CsExplain the 7Cs of Communication and apply it to improve the communication4. ADDIE modelExplain the meaning of Instructional System Design (ISD).Illustrate the ADDIE model.5. AnalyseDo Training need AnalysisStudy 5Ws and 2Hs in detail6. DesignDesign Session PlanExplain the meaning of session plan.Illustrate Bloom's Taxonomy.Explain the different methodologies of training delivery.Apply Bloom's Taxonomy to design a session plan.7. DevelopDevelop the training content and learn engagement tips7. ImplementDelivering a Training ProgramApply the tips and tricks while delivering a training program.8. EvaluateMeasuring the Success of Training ProgramExplain the Kirk Patrick modelCase StudySection 6: Labour Laws and Statutory Compliances1. Why do we need to be very strong in Labour lawsExplain the importance of Labour laws in the life of HRs2. Labour Laws and Statutory CompliancesWhat are different labour laws and their objectivesSection 7: Remuneration and Compensation Management1. Meaning of Remuneration and CompensationExplain the meaning of remuneration and compensation.2. Components of SalaryExplain the key components of salary.3. Tax Deduction at Source (TDS)Explain the meaning of TDS.Apply the various tax exemption schemes of the government for tax saving.Calculate TDS.List the differences between net take home salary, gross salary, and CTC.Explain what form 16 is.List the differences between financial year, assessment year and calendar year.Design a salary structure.Section 8: Performance Management System1. Meaning and key stepsExplain the meaning of performance management system.Explain the importance of effective performance management.Illustrate the key steps in performance management system2. What should we assess?Describe different parameters that can be assessed3. Performance Management System vs. Performance AppraisalDescribe performance appraisal.Distinguish between performance management system and performance appraisal.4. Key characteristicsIllustrate the key characteristics of an effective Performance Management system5. SMARTgoal settingsExplain SMART goal settings6. KRAs and KPIsExplain KRAs and KPIs7. Checklist methodExplain Checklist method8. Critical Incidents methodExplain Critical Incidents method9. Behaviourally Anchored Rating Scale (BARS)Explain Behaviourally Anchored Rating Scale10. Behavioural Observation Scale (BOS)Explain Behavioural Observation Scale11. Multi-source AppraisalExplain Multi-source Appraisal and common types12. Forced Distribution/Bell CurveExplain Forced Distribution/Bell Curve13. Assessment Development Centre (ADC)Explain Assessment Development Centre14. Balanced Score Card (BSC)Explain Balanced Score Card15. Management by Objective (MBO)Explain Management by Objective16. Objectives and Key Results (OKR)Explain OKR17. Human Resource (cost) AccountingExplain Human Resource (cost) Accounting18. Psychological and Psychometric testsExplain Psychological and Psychometric tests19. Giving constructive feedbacksApply giving constructive feedbacksCasestudiesSection 9: Disciplinary Procedure1. Process of Taking Disciplinary ActionDescribe the process of taking disciplinary action.Describe different scenarios that occur in the workplace.2. Handling difficult conversationsExplain the STAR model for sharing feedback.Section 10: Human Resource Information System (HRIS)1. Meaning and Scope?Explain the meaning and scope of HRIS.Describe common trends.2. Working with MS ExcelUse the common features of MS Excel.3. Working with Google DriveCreate a Google form.Use Google DriveCase-studySection 11: HR Analytics1. Trends in HR AnalyticsExplain the trends in HR AnalyticsWhat is the future2. Commonly used HR metricsExplain and practice the commonly used HR metricsSection 12: Business Communication1. Email EtiquettesApply the do's and dont's of writing proper emails2. Email marketingWhy HRs should know EMail marketingApply Email marketing effectivelySection 13: Employee Engagement and HR Branding1. Employee satisfaction vs. Employee motivation vs. Employee engagementExplain the meaning and importance of employee motivation, employee satisfaction and employee engagement2. HR BrandingExplain the meaning of HR branding and its importance.3. Importance and Key driversList the key drivers of employee engagement.4. Industrial Organisation psychologyExplain Industrial Organisation psychology.5. Conscious and unconscious mindExplain the meaning and importance of Conscious and unconscious mindApplications6. Maslow's hierarchy of needs.Describe the theory of Maslow's hierarchy of needs.Applications7. LSD model by Devdutt PattanaikExplain the meaning and importance of LSD model by Devdutt PattanaikApplications8. DISC modelDescribe the psychological attributes of people.Applications9. Belbin team roleExplain the Belbin team role to understand how people work in teams.Applications10. Types of leavesImportance of leaves in work-life balanceExplain different types of leaves and how to design Leave policy11. Know your competitors and trendsKnow your competitors and trends and learn from themSection 14: Business Acumen1. Business acumen meaning and its importanceExplain the meaning of BusinessExplain by HRs need to be very good in Business Acumen2. Finance for non-finance peopleUnderstand the commonly used terms with respect to business.Explain the concept of net sale, gross sale, turnover, profits, margins, revenue, EBITDA, variable and fixed expenses.Section 15: Leadership Quotient (LQ)1. Self-assessment and common mythsDo self-assessment to understand the current perspectiveBust common myths in leadership2. Softskills and Hard skillsExplain the meaning of SoftskillsExplain the meaning of HarskillsImportance of both the growth of an individual3. Conflict ManagementImportance of conflict managementLearn interesting tactics for Conflict management4. Assertive Communication techniquesMeaning of assertive communicationLearn various assertive communication techniques5. Change ManagementApply ADKAR model of Change managementStarts from Beginner (Fresher) --> Intermediate (HR Manager) --> Advanced (HR Practitioner/HR Management Consultant)Get Ready-to-use Templates forEmployee ManualLeave PolicyJob Application FormOffer LetterAppointment LetterJoining ReportMaster DataExperience CertificatePerformance Management policyGoal settingAppraisal FormDisciplinary EnquiryEmployee Pulse surveyExit Formand many moreDemos:Job portalOnboardingPayroll ProcessingHRISand many moreLive ProjectsAnalyse various case studies and articles

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Certificate Course in Sales and Service Excellence

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Available Coupons

Course Information

This course includes:

Share this course

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Diploma Course in Retail Management

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