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Business Communication and Ethics in Organizations -2022
This course is specially designed for Business and Engineering Students.Communication Skills (Oral)Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.Language and perception, Distortion of thought, interference.Non-verbal, body language, physical appearance, cultural differences, etc.Barriers to Comm: ambiguity, context, closure, prediction, pseudo listening.Listening: effective listening, benefits, and ethics for the listener.Personal and interpersonal skills/perceptions.Communication dilemmas and problems.Public Speaking – speaking situations/ interviewsWritten CommunicationTypes of messages and various approachesFormal/ Business letters various typesMemos (brief revision).Notices and minutes of meetings, agenda, layout, language, Leadership styles.Contracts and agreements (basic theoretical knowledge and comprehension).Tenders (basic theoretical knowledge and comprehension).Business reports (Short and Long) Research / Scientific reports.Engineering / Business EthicsCourse objective.Need for code of ethics, importanceType of ethics, involvement in daily life, professional ethicsProblems/conflicts/dilemmas in application.RECOMMENDED BOOKS FOR THIS COURSE(01) Report Writing for Business by Lesikar and Pettit(02) Business & Professional Communication by Roach, Gant, Allyn Perigo & Bacon(03) Engineering Ethics by FledermanCourse Outline For The Course in DetailIntroduction to Business Communication in OrganizationsWhy Business Communication?Introduction to CommunicationDefinition of CommunicationTypes of CommunicationVerbal CommunicationNonverbal CommunicationTechnological CommunicationLevels of CommunicationIntrapersonal CommunicationInterpersonal CommunicationSmall-Group CommunicationOrganizational CommunicationPublic CommunicationMass CommunicationNon-Verbal CommunicationReinforcement, Modification, Substitution, Regulations of Non-Verbal CommunicationCodes of Nonverbal CommunicationTemporal CodesChronemicsTime OrientationsPsychological TimePerson-Oriented CodesPhysical Appearance & DressGestures & Body MovementsFacial ExpressionsEye ContactPersonal Space & Touching BehaviorVocal CharacteristicsEnvironmental CodesPrinciples of CommunicationBe Mindful of the SettingUse Approachable Body LanguageAdjust Your ToneAsk QuestionsListen to UnderstandCultivate RespectBe Precise Be Attentive while you presentProvide FeedbackPlan & PracticeChannels of CommunicationProcess of CommunicationFeedbackSituations that require giving Constructive FeedbackSome clues where Constructive Feedback is neededImportance of FeedbackWhy Feedback?Types of FeedbackCommunication with respect to CultureMulticultural CommunicationCross-Cultural CommunicationIntercultural CommunicationRole of Intercultural CommunicationFlexibility in Intercultural CommunicationImportance of Intercultural CommunicationCultural DifferencesPower DistanceIndividualism versus CollectivismFemininity versus MasculinityUncertainty AvoidanceLong Term OrientationHigh Context CulturesLow Context CulturesBarriers to Intercultural CommunicationEthnocentrismStereotypingPrejudiceDiscrimination7Cs of CommunicationCompleteness with Bad and Good ExampleConciseness with Bad and Good ExampleConsideration with Bad and Good ExampleConcreteness with Bad and Good ExampleClarity with Bad and Good ExampleCourtesy with Bad and Good ExampleCorrectness with Bad and Good ExampleBarriers of CommunicationLinguistic BarriersCauses of Linguistic BarriersOvercoming the Linguistic BarriersPsychological/Emotional BarriersCommon Examples of Emotional BarriersOvercoming Emotional BarriersPhysical BarriersExamplesOvercoming Physical BarriersPhysiological BarriersCauses of Physiological BarriersCultural BarriersExamplesOvercoming Cultural BarriersPerception BarriersExamplesOvercoming Perceptual BarriersInterpersonal BarriersExamplesOvercoming Interpersonal BarriersGender BarriersExamplesOvercoming Gender BarriersOrganizational Structure BarriersAttitude BarriersTechnological BarriersReasons for Communication BreakdownListening Process and Improve Your Listening SkillsListeningObjectives of ListeningImportance of ListeningMechanics of ListeningProcess of ListeningTypes of ListeningParticipatory ListeningPassive ListeningSurface ListeningDeep ListeningJudgmental ListeningNon-judgmental ListeningEmpathic ListeningObjective ListeningDiscriminative ListeningContent ListeningBiased ListeningAppreciative ListeningSelective ListeningFalse ListeningGroup TaskBarriers of ListeningLow ConcentrationLack of PrioritizationPoor JudgmentFocusing on style rather than SubstanceCultural BarriersGender BarriersTechnology BarriersPhysiological BarriersPhysical BarriersAttitudinal BarriersWrong AssumptionsLack of TrainingBad Listening HabitsBenefits of Effective Listening SkillsCommon Listening MistakesWays to Improve Listening SkillUnderstand Ethics and Code of Conduct for working in OrganizationWhy Study Ethics?Professional EthicsWhat is Engineering?Who is an Engineer?Engineering EthicsPersonal vs Professional EthicsEthics and LawCode of EthicsObjections to CodesCodes of the Engineering SocietiesTwo Codes of EthicsIEEENSPEEthical ProblemsResolving Internal Conflicts in CodesCan Codes and Professional Societies Protect Employees?Other Types of Codes of EthicsCode of ConductArticles (1-15)Ethical PrinciplesBeneficenceLeast HarmRespect for AutonomyJusticeEthical Theories in EngineeringUtilitarianismBasic Tenets of UtilitarianismAdvantages & DisadvantagesCharacteristics of UtilitarianismVariations among Forms of UtilitarianismDifferent Accounts of How Facts about Well-Being Determine the Rightness and Wrongness of ActsDifferent Accounts of Well-BeingThe Scope of Moral ConcernThe Aggregate Utility to Be MaximizedDuty EthicsRights EthicsVirtue EthicsPersonal vs Corporate MoralityWhich Theory to Use?No-Western Ethical ThinkingEthical Problem Solving TechniquesConflict ProblemsLine Drawing TechniqueFlow ChartingAnalysis of Issues in Ethical ProblemsFactualConceptualMoralHow can Controversies be Resolved in Ethical Problems?Relevance vs Conflict ProblemMethods for Relevance ProblemResolving the Conflict ProblemsLine Drawing TechniqueFundamentals of Line DrawingCase StudyFlow ChartingFlow Charting AdvantagesKey Ethical Concerns and ConceptsConfidentialityRisk and SafetyComputer EthicsWhistleblowingBribes vs GiftsSexual HarassmentOrganizational Messages and Business LettersWriting Business MessagesPlanning Audience Centered Business MessagesUsing Audience Analysis to Plan a MessageUnderstanding the Writing Process for Business MessagesStage I: Planning Business MessageStage II: Writing Business MessageStage III: Completing Business MessagesScheduling the Writing ProcessThree-step writing processIdentifying Your AudienceIdentifying & analyzing purpose for Business messageDeveloping an Audience ProfileUsing Audience Analysis to Plan a MessagePredicting the Effects of Audience CompositionUncovering Audience NeedsProviding Required InformationAdopting a “You” AttitudeMaintaining standards of etiquetteEmphasizing the positiveUsing bias-free languageEstablishing your credibilityCreating a conversational toneCreating a conversational toneSelective active or passive voiceChoosing Powerful WordsBalancing Abstract and Concrete WordsFinding Words that Communicate WellFinding Words that Communicate WellPowerful WordsChoosing from Four Types of SentencesUsing Sentence Style to Emphasize Key ThoughtsCreating the Elements of a ParagraphDeveloping ParagraphsCompleting Business MessagesRevising Different Message TypesEvaluating your MessageQuestion’s for evaluating someone’s messageProofreading CarefullyBusiness LettersStrategies for Effective LettersFour Considerations of a Business LetterThe seven C’s StyleFormat of Business LetterElements of Business LettersTypes of Letters/MessagesWriting Plan for Request for Information or ActionWriting Plan for a Direct ClaimWriting Plan for AdjustmentsGoodwill MessagesThe Five S'sExpressing thanks for a gift.Sending thanks for a FavorResponding to goodwill MessagesAnswering Congratulatory MessagesExtending SympathyNegative MessagesCommunicating Bad News: GoalsAvoiding legal liability in conveying negative messagesWhen to Use the Direct StrategyWhen to Use the Indirect StrategyPossible Buffers for Opening Bad-News MessagesEvaluating Buffer StatementsPresenting the ReasonsCushioning the Bad NewsClosing Bad-News MessagesSample Negative MessagesRefusing DonationsDeclining an InvitationSaying No to Job CandidateEmail Announcing Price Hike (Rate Increase)Presenting Bad News in Other CulturesWhat is Persuasion?Persuasive and Sales MessagesEffective Persuasion TechniquesThe Importance of ToneWriting Plan for Persuasive RequestsPersuasive Claims and ComplaintsPersuading Within OrganizationsAIDA Strategy: Sales and MarketingAIDA Writing Strategy for Sales and Marketing MessagesIneffective Sales MessageImproved Sales MessageOrganizing Business Email and MemosOrganizing E-Mails and MemosKnowing When to Send E-Mails and MemoDefining MemosPreparing to write a memoFormatting MemosWriting Informative MemosWriting Persuasive MemosRevising Persuasive MemosAnalysis of a Poorly Phrased Persuasive Memo with an improved versionWriting Negative MemosRevising Negative MemosAnalysis of a Poorly Worded Negative Memo with an improved versionCharacteristics of Effective MemosUnderstand about Meetings and Tender Processes in BusinessMeetingWhat is a Meeting?Purpose of MeetingEstablishing Aims & ObjectivesThe Need for AgendasMinutes of MeetingTender ProcessClassification of TenderThe procedure of Inviting TenderSamples of TenderShort Tender NoticeBusiness Reports in OrganizationsUnderstanding Report BasicsReport FunctionsReport FormatsReport PatternsReport DeliveryDeveloping Informal ReportsGathering Data for ReportsTypical Informal ReportsInformation ReportsWriting Plan for Information ReportsDescribe six kinds of inf
