Curso práctico de Customer Success con IA Generativa
Business100% OFF

Curso práctico de Customer Success con IA Generativa

Udemy Instructor
4.571429(3 students)
Self-paced
All Levels

About this course

El futuro del Customer Success ya está aquí. En este curso descubrirás cómo la IA generativa, liderada por herramientas como ChatGPT y Zapier, está transformando la forma en que los equipos de atención y éxito del cliente trabajan, automatizan y conectan con sus usuarios.Comenzaremos explorando qué es la IA generativa, por qué está revolucionando la relación empresa–cliente y cómo redefine el rol del Customer Success Manager, pasando de un perfil reactivo a uno estratégico, capaz de anticiparse a las necesidades del cliente.A lo largo del curso, vivirás demos prácticas donde resolverás consultas reales con ChatGPT, automatizarás tareas repetitivas y conectarás la IA con Zapier para ejecutar acciones reales, como crear tickets, enviar correos o actualizar bases de datos. Aprenderás también a diseñar chatbots generativos con tono humano y a aprovechar la IA para analizar tickets, categorizar quejas y transformar datos en decisiones accionables.En la fase final, dominarás el prompt engineering aplicado a Customer Success, creando mensajes personalizados, emails de fidelización y flujos de onboarding, upsell o retención a escala.Este curso está diseñado para profesionales de atención al cliente, account managers, CSMs y líderes que buscan integrar la IA como un aliado estratégico para mejorar la experiencia del cliente, ahorrar tiempo y escalar su impacto.Prepárate para llevar tu gestión de clientes al siguiente nivel con inteligencia, empatía… y mucha automatización.

Skills you'll gain

Business StrategySpanish

Available Coupons

Course Information

Level: All Levels

Suitable for learners at this level

Duration: Self-paced

Total course content

Instructor: Udemy Instructor

Expert course creator

This course includes:

  • 📹Video lectures
  • 📄Downloadable resources
  • 📱Mobile & desktop access
  • 🎓Certificate of completion
  • ♾️Lifetime access
$0$97.99

Save $97.99 today!

Enroll Now - Free

Redirects to Udemy • Limited free enrollments

You May Also Like

Explore more courses similar to this one

Chief Technology Officer(CTO) Mastery Program
Business
1.0K left

Chief Technology Officer(CTO) Mastery Program

Udemy Instructor

The Chief Technology Officer Mastery Program is a comprehensive, 52-week executive-level curriculum designed to equip current and aspiring CTOs with the strategic, technical, and leadership skills required to thrive in today's fast-evolving tech landscape. Whether you’re leading a startup engineering team, scaling enterprise platforms, or driving AI-powered innovation, this program will help you build the mindset, playbook, and influence of a world-class CTO.Over the course of 12 months, partici

0.0•6.9K•Self-paced
FREE$0
Enroll
Certified Chief AI Officer Program: AI Strategy & Governance
Business
999 left

Certified Chief AI Officer Program: AI Strategy & Governance

Udemy Instructor

The Chief AI Officer Program is a groundbreaking, executive-level journey designed to transform strategic leaders into future-ready CAIOs—leaders who can navigate the complex intersection of artificial intelligence, business strategy, data infrastructure, and enterprise transformation.Over the span of 52 weeks, this immersive program equips you with everything you need to lead AI at scale—without needing to be a data scientist. Whether you’re a VP, director, or C-suite executive overseeing innov

5.0•7.1K•Self-paced
FREE$0
Enroll
RAG Strategy & Execution: Build Enterprise Knowledge Systems
Business
1.0K left

RAG Strategy & Execution: Build Enterprise Knowledge Systems

Udemy Instructor

In today’s fast-moving, data-rich enterprises, static knowledge systems are no longer enough. Enter Retrieval-Augmented Generation (RAG) — a powerful AI technique that enables organizations to unlock the full value of their internal documents, policies, and processes. In this course, RAG Strategy & Execution: Building Enterprise Knowledge Systems, you’ll learn how to move beyond chatbots and pilots to deploy RAG as enterprise-grade infrastructure.This course is designed for leaders, strategists, and functional decision-makers who want to understand not just how RAG works, but how to make it work within their organization. You’ll explore the complete lifecycle of a RAG system, from use case prioritization to data sourcing, governance, risk management, and performance measurement. Whether you're a CIO planning for GenAI at scale or a business unit leader solving knowledge bottlenecks, this course will give you the blueprint to lead confidently.You’ll start by identifying the highest-value RAG use cases across business functions like HR, legal, support, and operations. Then, you’ll learn how to prepare RAG-ready datasets — including strategies for document chunking, metadata tagging, and source control. The course walks you through the design of a modular RAG stack, with comparisons of build vs. buy vs. hybrid architectures. You’ll evaluate popular tools like LangChain, ChromaDB, and Ollama, as well as commercial platforms like Glean, Hebbia, and Chatbase.A major focus of this course is RAG governance. You’ll learn how to implement version control, document-level access rules, output disclaimers, and human-in-the-loop (HITL) validation. You’ll also discover how to mitigate risks related to hallucination, outdated content, data exposure, and compliance gaps.To help you make confident decisions, we include a full vendor evaluation framework, a detailed risk assessment plan, and a dashboard of RAG performance KPIs — including adoption, trust, and business impact. You’ll also gain insights into emerging trends like multi-agent RAG systems, voice and vision interfaces, and Retrieval-as-a-Service (RaaS).By the end of this course, you’ll have a complete RAG Business Playbook tailored to your organization — and the leadership mindset to scale AI with trust and purpose. You'll wrap up with a capstone assignment: a two-page vision paper on how your company can leverage RAG to build competitive advantage by 2030.If you’re serious about AI augmentation, knowledge workflows, and strategic AI governance, this course will give you the clarity, tools, and confidence to lead. Whether you’re a business leader, product manager, innovation officer, or advisor, this is your roadmap to RAG mastery.

0.0•4.0K•Self-paced
FREE$86.99
Enroll