Customer Success Manager: Sales Driven Customer Success
Business100% OFF

Customer Success Manager: Sales Driven Customer Success

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0(9 students)
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All Levels

About this course

Do you want to improve customer retention, reduce churn, and grow revenue without relying only on new customer acquisition?Do you want to learn upselling and cross selling techniques that feel natural, consultative, and relationship based?If yes, this course will help you develop the skills of a sales driven Customer Success Manager (CSM) using practical strategies from customer success management and modern sales execution.Why customer success management matters more than everCustomer success is no longer only about support and customer satisfaction. Today, the most valuable Customer Success Managers are the ones who can drive:Renewals and retentionCustomer expansion (upsell and cross sell)Strong customer partnershipsLong term account growthModern customers engage across multiple channels, and the companies that win are the ones that use data, customer insights, and a unified revenue strategy across teams.What you will learn in this courseIn this course, you will learn how to become a highly effective Customer Success Manager who can contribute directly to both customer loyalty and revenue growth.You will learn how to:Build stronger customer partnerships that lead to renewalsIdentify customer needs and translate them into expansion opportunitiesApply practical upselling and cross selling strategies for CSMsTrack customer success using key metrics (health, adoption, satisfaction, churn risk)Use data to improve engagement and increase customer lifetime valueAlign customer success and sales teams to create a consistent, customer centric growth strategyWho this course is forThis course is ideal for:Aspiring and current Customer Success Managers (CSMs)Account managers and relationship managers moving into customer successSales professionals who want to understand customer success managementAnyone responsible for retention, renewals, and customer growthEnrol nowBy the end of this course, you will have a clear customer success playbook to improve retention, build stronger relationships, and drive revenue growth through expansion.Enrol now and strengthen your skills in customer success management.

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