Business100% OFF

CCO: Liderazgo, Éxito y Experiencia del Cliente [ES]

Udemy Instructor

4.1(357 students)

Self-paced

All Levels

About this course

Director de Atención al Cliente (CCO): Domina CX, Soporte y RetenciónEn el mercado actual, la experiencia del cliente (CX) es clave para la fidelización y el crecimiento. Este curso, dirigido por Mike Pritula, te prepara para liderar el área de Customer Care como CCO. Aprenderás a diseñar estrategias de CX, optimizar procesos, liderar equipos de soporte y fidelizar clientes con herramientas modernas y casos reales.

Lo que aprenderás:Rol del CCO y su impacto estratégicoDiseño de estrategias centradas en el clienteMapas de experiencia, programas de retención y lealtadAutomatización del servicio y uso de IAMétricas clave como NPS, CSAT, CES, FCRManejo de clientes difíciles y resolución de conflictosTendencias en CX e innovación digitalPrograma del Curso (8 clases):Rol del CCO – Funciones clave, indicadores, liderazgo en CXAuditoría de Atención al Cliente – Journey, procesos, puntos de mejoraEstrategia de Servicio – Modelos de atención, visión, estándaresGestión de Equipos – Reclutamiento, motivación, cultura de soporteOptimización y Automatización – CRM, chatbots, SOPs, SLAsMétricas y Analítica – Análisis de datos, feedback, visualizaciónClientes Difíciles – Comunicación, empatía, gestión de crisisFuturo del CX – IA, big data, omnicanalidad, innovación globalVentajas del curso:Enseñado por un líder global en CXLecciones grabadas con tareas prácticasCertificado profesionalAcceso flexible y aprendizaje a tu ritmoInscríbete ahora y conviértete en un CCO estratégico y orientado a resultados.

Skills you'll gain

SalesSpanish

Available Coupons

Course Information

Level: All Levels

Suitable for learners at this level

Duration: Self-paced

Total course content

Instructor: Udemy Instructor

Expert course creator

This course includes:

📹Video lectures
📄Downloadable resources
📱Mobile & desktop access
🎓Certificate of completion
♾️Lifetime access

$0$80.99

Save $80.99 today!

Enroll Now - Free

Redirects to Udemy • Limited free enrollments

Share this course

https://freecourse.io/courses/cco-liderazgo-exito-y-experiencia-del-cliente-es

Cold Emailing and Lead Generation with AI: Learn How to Generate More Leads, Clients, and Sales with Email MarketingDo you want to learn how to generate more leads and sales for your business using cold email? Do you want to use the power of artificial intelligence to create personalized and engaging emails that get responses? Do you want to master the tools and techniques of cold outreach and lead generation using Instantly AI? If you answered yes to any of these questions, this course is for you! Instantly AI is a cold email software that helps you create customized emails for your prospects. It uses artificial intelligence to generate email copy, subject lines, and follow-ups that match your audience’s needs and preferences. It also helps you find and verify leads, manage and monitor your campaigns, and track and analyze your results. In this course, you will learn how to use Instantly AI to generate cold emails that convert. You will also learn how to:Set up your account, connect your email provider, and verify your domain Warm up your emails, avoid landing into spam, and make your emails more authentic Find and verify leads using various sources and methods Create and set up campaigns, import leads, schedule emails, and create sequences and subsequences Track and analyze your campaign performance and optimize your conversion rate Use the unibox to manage your email inbox and reply to your prospects Find clients for your leads and emails using various platforms and strategies Build your own agency using Instantly AI This course is designed for anyone who wants to learn how to use Instantly AI to generate more leads and sales for their business using cold email. Whether a beginner or an expert, this course will teach you everything you need to know about cold outreach and lead generation using Instantly AI. By the end of this course, you will be able to:Use Instantly AI to generate personalized and engaging emails for your prospects Generate up to 10x more replies than traditional cold emails Increase your open rate by up to 50% with catchy subject lines Boost your response rate by up to 40% with effective follow-ups Grow your pipeline by up to 300% with qualified leads Convert more prospects into customers with proven sales techniques Scale your business with automation and AI This course contains practical examples, exercises, quizzes, tips, tricks, resources, and bonuses. You will also get lifetime access to the course content, updates, and support from the instructor. So what are you waiting for? Enroll now and start generating more leads and sales for your business using Instantly AI!

B2B Outbound Lead Generation Mastery

Udemy Instructor

Finding your next big opportunity in today's competitive business market is a strategic task, not a game of luck. To do this job in a qualitative and professional way, delve deeper into this online course, which is designed to demonstrate the fundamentals of outbound lead generation expertise in the context of B2B. Explore the basics of lead generation and B2B marketing to improve your marketing tactics and develop your business.In this course, you will gain fundamental knowledge and invaluable insights into establishing an outbound lead generation strategy. The course will be divided into seven sections:Introduction to Outbound Lead Generation in B2BUnderstanding Target Audience and Ideal Customer ProfileBuilding High-Quality Prospect ListsOutreach Approaches and TacticsOutbound DeliverabilityManaging and Analyzing Outbound CampaignsConclusion and Next StepsWe’ll start with an introduction to outbound lead generation in B2B and finish with lead generation campaign management.WHO IS THE LECTURER?Joshua Pratt is an Outreach Expert at Belkins with over seven years of experience in marketing, sales, and management. He will enthusiastically teach you everything you need to know about B2B marketing and lead generation so that you can expand your business.TOP DIGITAL MARKETING AND DATA ANALYSIS PROFESSIONALS WILL TRAIN YOU ON B2B LEAD GENERATION:We have been doing online marketing for more than 15 years. In addition to being a Google Premier Partner, our Webpromo Agency is also a Facebook Marketing Partner.Throughout our careers, we have launched more than 1,500 profitable marketing strategies and campaigns.Over 500,000 digital marketing specialists around the world have enrolled in our online courses. Our free online events, blog, and YouTube tutorials keep the SkillsBooster community informed while providing them with plenty of useful digital marketing tips.LEAD GENERATION COURSE INCLUDES:Theory: Over one hour of lectures with many examples. Lessons range from three to six minutes each and are easy to followLifetime access to the course and any future updates24/7 Support: If you have questions, I will always be willing to answer themComplete the course and receive an Udemy certificateTHERE IS NO REASON TO WORRYThis course comes with a 30-day money-back guarantee.Enroll in our lead generation training course today!What will students learn in your course?Basics of B2B outbound lead generationHow to recognize the importance of B2B lead generation for businessesHow to create the Ideal Customer Profile and provide customer research while conducting personalized marketingHow to build and maintain prospect lists in the context of marketing and sales managementHow to write emails using various personalization techniquesHow to manage outbound lead generation campaignsRequirements:This course is designed for beginners, so no prior knowledge is required.Who is this course for?For beginners who want to learn outbound lead generation from scratchFor marketers and sales specialists who want to dive deeper into lead generation and B2B salesFor everyone who wants to learn how to develop their business with the help of B2B marketing

Мастерство продаж: техники, инструменты и рост дохода

Udemy Instructor

Мастерство успешных продаж: Как SDR добивается успеха в B2B и B2C — это практический курс для тех, кто хочет научиться продавать уверенно, грамотно и результативно в любом сегменте: от малого бизнеса до корпоративных клиентов.Современные продажи — это не просто разговоры и уговоры. Это система, в которой используются чёткие этапы, проверенные техники и инструменты, аналитика и технологии. Успешный SDR или sales-менеджер — это стратег, психолог и технолог одновременно. Этот курс научит вас использовать лучшие подходы, включая SPIN, AIDA, FAB, BANT и другие, чтобы закрывать сделки быстрее и увереннее.Вы научитесь работать на всех этапах воронки продаж: от поиска и первого контакта до ведения переговоров, обработки возражений и завершения сделки. И, что немаловажно, — делать это с максимальной продуктивностью и минимальным выгоранием.После курса вы сможете:Строить эффективную систему продаж на основе техник AIDA, SPIN, FAB, BANTПрофессионально привлекать клиентов через email, соцсети, звонки и мероприятияВести переговоры, выявлять потребности и презентовать решения с уверенностьюОбрабатывать возражения и закрывать сделки при высокой конкуренцииНастроить свою продуктивность, использовать CRM и технологии для автоматизацииАнализировать свои показатели и постоянно улучшать результатПрограмма курса:Основы продаж и психология покупателяТехники AIDA, SPIN, FAB и подход к выявлению потребностей, создание ценностного предложения и доверия.Поиск и привлечение клиентовКаналы, аватары, cold outreach, социальные сети, метод 5 касаний и техника BANT.Переговоры и техника продажПрезентация, storytelling, LAER, Feel-Felt-Found, закрытие сделки и убеждающие техники.Управление временем в продажахPomodoro, GTD, SMART, матрица Эйзенхауэра, инструменты Time Blocking и баланс.CRM и технологииCRM-системы, автоматизация процессов, чат-боты, AI, аналитика и будущее технологий.Оценка и развитиеKPI, анализ воронки, обратная связь от клиентов, PDCA и ресурсы для развития продавцов.Важно: на Udemy представлена базовая версия курса — без проверки домашних заданий, без доступа к презентациям и без диплома от Mike Pritula AcademyЭтот курс особенно полезен тем, кто хочет войти в профессию продаж, прокачать навыки продаж в действующей роли, или систематизировать свои знания и выйти на новый уровень эффективности.

0.0•648•Self-paced

FREE$75.99

Enroll

CCO: Liderazgo, Éxito y Experiencia del Cliente [ES]

About this course

Skills you'll gain

Available Coupons