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Giải quyết xung đột trong môi trường làm việc

Bich Hoang

4.6(2.2K students)

Self-paced

Intermediate

About this course

Xung đột trong môi trường làm việc là điều không thể tránh khỏi – giữa các cá nhân, giữa các phòng ban, giữa quản lý và nhân viên, hoặc khi áp lực công việc, mục tiêu và lợi ích khác nhau va chạm. Vấn đề không nằm ở việc có xung đột hay không, mà ở cách chúng ta nhận diện, xử lý và chuyển hoá xung đột thành cơ hội phát triển đội ngũ và nâng cao hiệu quả làm việc. Khóa học “Giải quyết xung đột trong môi trường làm việc” được thiết kế dành cho nhà quản lý, trưởng nhóm và những người làm việc trong môi trường doanh nghiệp, giúp bạn hiểu rõ bản chất của xung đột, các nguyên nhân phổ biến gây ra xung đột tại nơi làm việc, và quan trọng hơn là các phương pháp xử lý xung đột một cách chủ động, hiệu quả và mang tính xây dựng.

Thông qua khóa học, bạn sẽ:Nhận diện các dạng xung đột thường gặp trong môi trường công việc và tác động của chúng đến hiệu suất, tinh thần đội nhóm. Hiểu vai trò của người quản lý trong việc phòng ngừa, điều tiết và giải quyết xung đột. Nắm vững quy trình giải quyết xung đột rõ ràng, dễ áp dụng trong thực tế.

Thực hành các kỹ năng giao tiếp, lắng nghe, phản hồi và đặt câu hỏi để giảm căng thẳng và tránh leo thang mâu thuẫn. Áp dụng các phương thức giải quyết xung đột phù hợp với từng tình huống và phong cách cá nhân. Khóa học được xây dựng theo hướng thực tiễn, với các ví dụ, tình huống minh họa và bài tập thực hành (role-play) giúp bạn áp dụng ngay vào công việc hằng ngày, thay vì chỉ dừng lại ở lý thuyết.

Nếu bạn mong muốn xây dựng một môi trường làm việc tích cực hơn, giao tiếp hiệu quả hơn và trở thành một nhà quản lý có khả năng xử lý xung đột một cách chuyên nghiệp, khóa học này sẽ là một nền tảng quan trọng trong hành trình phát triển năng lực lãnh đạo của bạn.

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Level: Intermediate

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Duration: Self-paced

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Instructor: Bich Hoang

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Giải quyết xung đột trong môi trường làm việc

About this course

Skills you'll gain

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