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Giải quyết xung đột trong môi trường làm việc

Bich Hoang

4.6(2.2K students)

Self-paced

Intermediate

About this course

Xung đột trong môi trường làm việc là điều không thể tránh khỏi – giữa các cá nhân, giữa các phòng ban, giữa quản lý và nhân viên, hoặc khi áp lực công việc, mục tiêu và lợi ích khác nhau va chạm. Vấn đề không nằm ở việc có xung đột hay không, mà ở cách chúng ta nhận diện, xử lý và chuyển hoá xung đột thành cơ hội phát triển đội ngũ và nâng cao hiệu quả làm việc. Khóa học “Giải quyết xung đột trong môi trường làm việc” được thiết kế dành cho nhà quản lý, trưởng nhóm và những người làm việc trong môi trường doanh nghiệp, giúp bạn hiểu rõ bản chất của xung đột, các nguyên nhân phổ biến gây ra xung đột tại nơi làm việc, và quan trọng hơn là các phương pháp xử lý xung đột một cách chủ động, hiệu quả và mang tính xây dựng.

Thông qua khóa học, bạn sẽ:Nhận diện các dạng xung đột thường gặp trong môi trường công việc và tác động của chúng đến hiệu suất, tinh thần đội nhóm. Hiểu vai trò của người quản lý trong việc phòng ngừa, điều tiết và giải quyết xung đột. Nắm vững quy trình giải quyết xung đột rõ ràng, dễ áp dụng trong thực tế.

Thực hành các kỹ năng giao tiếp, lắng nghe, phản hồi và đặt câu hỏi để giảm căng thẳng và tránh leo thang mâu thuẫn. Áp dụng các phương thức giải quyết xung đột phù hợp với từng tình huống và phong cách cá nhân. Khóa học được xây dựng theo hướng thực tiễn, với các ví dụ, tình huống minh họa và bài tập thực hành (role-play) giúp bạn áp dụng ngay vào công việc hằng ngày, thay vì chỉ dừng lại ở lý thuyết.

Nếu bạn mong muốn xây dựng một môi trường làm việc tích cực hơn, giao tiếp hiệu quả hơn và trở thành một nhà quản lý có khả năng xử lý xung đột một cách chuyên nghiệp, khóa học này sẽ là một nền tảng quan trọng trong hành trình phát triển năng lực lãnh đạo của bạn.

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Course Information

Level: Intermediate

Suitable for learners at this level

Duration: Self-paced

Total course content

Instructor: Bich Hoang

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This course includes:

📹Video lectures
📄Downloadable resources
📱Mobile & desktop access
🎓Certificate of completion
♾️Lifetime access

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OverviewThis comprehensive bundle unites two proven programs—CV writing/tailoring and interview mastery—into one concise, high-impact system. You’ll build an ATS-ready CV/resume that gets noticed and then convert those interviews into offers with confident, evidence-led answers. Designed for ambitious professionals at any level, the course blends recruiter insights, step-by-step templates, and realistic practice to de-risk your job search. Learn exactly how hiring managers screen applications and run interviews, then tailor your materials and delivery to what they value most. Land the offer—not just the interview. This course gives you a complete, end-to-end system to prepare with confidence, tell a compelling professional story, and perform under pressure. Built by a Career Navigation Specialist with 15+ years of global experience (including Big Four), it combines recruiter-tested frameworks, real hiring-manager insights, and step-by-step guidance so you know exactly what to say, how to say it, and when.What You’ll AchieveCraft a sharp, modern CV/resume that passes ATS and highlights measurable impact.Build a compelling 3–4 minute elevator pitch that links your strengths to the role.Create a bank of STAR (Situation, Task, Action, Result) stories that quantify outcomes and stand up to probing.Decode the interview flow (intro → CV review → behavioral/competency) and align your strategy to each stage.Research efficiently and articulate “why this company/role” with credibility—no generic answers.Ask high-signal questions and avoid low-value topics (e.g. , premature salary talk).Use AI prompts, timing drills, and mock Q&A to practice until your delivery is crisp and confident.Follow a 24-hour final checklist to arrive calm, prepared, and ready to close.Why It WorksMost candidates speak in broad claims; you’ll communicate in evidence. With recruiter-tested frameworks, reflection prompts, and self-study tasks, you’ll move from guesswork to a repeatable preparation routine that showcases real business impact.Why this course works: Most candidates speak in generalities; you’ll communicate in evidence. We start from the hiring manager’s perspective and work through each stage of the interview with practical strategies that get results. Expect clear examples, exercises, and templates you can apply immediately—no fluff, just what moves you from shortlist to signed offer.What You’ll Learn (and Apply Right Away)Build a bank of STAR stories that quantify outcomes and stand up to probing.Deliver a concise 3–4 minute elevator pitch that links your strengths to the role and company.Decode the interview flow (intro → CV review → behavioural/competency) and align your approach to each stage.Research efficiently and articulate a credible “why this company/role”—without sounding generic.Ask high-signal questions and avoid low-value topics (e.g. , premature salary talk or easily Googled facts).Handle gaps, pivots, and setbacks with positive, evidence-based framing.Close confidently and follow up professionally to accelerate next steps.Optional: align your CV talking points to ensure the interview echoes your application and job description.How You’ll LearnShort, focused video lessonsCrisp slide decks for quick referenceReflection prompts to personalise your approachSelf-study tasks, timing drills, and mock Q&A to sharpen deliveryReady-to-use templates, AI prompts, research checklists, and a portable Interview ToolkitWho This Is ForProfessionals changing roles, returning to work, or aiming for promotion who want a practical, end-to-end path from application to offer.Professionals changing roles, returning to work, or aiming for promotion; job seekers tired of being ghosted; and anyone who wants a practical, guided, real-world method for interview success.OutcomesA job-ready CV, confident interview performance, and a clear plan to turn opportunities into signed offers. Enroll now and accelerate your next career move.A repeatable preparation routine, a job-ready answer bank, and confident delivery that demonstrates measurable impact—so you convert interviews into offers.Enroll with ConfidenceEnroll risk-free with Udemy’s standard 30-day guarantee and start turning opportunities into outcomes today.

Interview Mastery: Land the Offer

Udemy Instructor

Course Title:Job Interview Essentials: Land the OfferCourse Subtitle:Interview preparation with STAR method, CV review, elevator pitch & smart questionsCourse Description:Turn interviews into offers with a practical, recruiter-informed system that mirrors how hiring managers actually run the process. If you want a clear, end-to-end plan—prepare with confidence, tell your story with impact, and perform under pressure—this is your playbook.Why this course works: Most candidates talk in generalities; you’ll communicate in evidence. We start from the hiring manager’s perspective and move through each stage of the interview with actionable, repeatable frameworks—so you’re never guessing what to do next. Expect short video lessons, crisp slide decks, reflection prompts, and hands-on self-study tasks that turn knowledge into results fast.What you’ll learn (and apply immediately):Map the interview flow (intro → CV review → competency/behavioral questions) and align your prep to each stage.Deliver a standout 3–4 minute elevator pitch that links your achievements to the role and company.Craft high-impact STAR stories (Situation, Task, Action, Result) that quantify outcomes and withstand follow-ups.Tailor your CV talking points so your interview echoes your application and the job description.Research efficiently and articulate “why this company/role” with credibility—no generic answers.Ask smart, high-signal questions (and avoid low-value ones like premature salary talk or easily Googled facts).Use a 24-hour final checklist to arrive calm, prepared, and ready to close strong.Prefer learning by doing? You’ll build an answer bank step-by-step using recruiter-tested templates, timing drills, and mock Q&A—so your delivery is concise, confident, and memorable.Who this course is for:Professionals changing careers, returning to work, or aiming for promotion.Job seekers tired of getting ghosted who want behavioral interview mastery and job-ready confidence.Learners who want practical, guided, real-world interview tools—not fluff.Your instructor: Led by an independent Career Navigation Specialist with 15+ years in workforce planning (including Big Four) who has coached candidates globally—so you get the nuanced strategies that win real interviews.What you get:STAR templates, AI prompts, research checklists, and a portable Interview Toolkit.Optional upgrade: 1:1 coaching plus a recorded mock interview with feedback for personalized polish.Land the offer. Tell your story. Get hired.Are you ready to start cracking interviews instead of rejections?Let’s go.This Course Is for You—No Matter Who You Are or Where You’re HeadedWhether you're just starting out, switching careers, or stepping up in your industry—this course is designed for every age, every background, and every ambition.No limits. No fluff. Just proven tools to help you land the role you really want.If you're ready to take control of your career and finally start getting successful job offer, then you're in the right place.Let’s build your future—starting today.30-day money-back guarantee. No risk, just results.Let’s get started!

The Complete CV Writing & Tailoring Masterclass

Udemy Instructor

Write a Standout CV That Gets You Interviews—Every TimeWelcome to CV Writing & Tailoring – Essentials, your complete guide to crafting a high-impact CV that clears ATS filters, impresses hiring managers, and helps you land the job you deserve.Created by Tony McBride, a Career Navigation Specialist with over 15 years of global experience, this course blends recruiter-tested frameworks, real-world hiring insights, and step-by-step guidance to help you write a CV that truly sells your story.Whether you're returning to work, switching industries, or aiming for a promotion, this course gives you the skills to cut through the noise and get noticed.The Only CV Course You’ll Need to Craft, Tailor & Perfect Your ResumeHere’s What You’ll LearnUnderstand how hiring managers think and what makes a CV get noticedWrite a powerful bio that captures attention in under 30 secondsShowcase your skills in a way that aligns with job descriptionsHighlight your career history and qualifications to show clear relevanceFormat your CV for both ATS and human eyesApply what you learn immediately with real-life examples and exercisesLand the Interview. Tell Your Story. Get Hired.Why This Course WorksMost CVs get tossed in 10 seconds—or never get seen at all. That’s why this course starts from the hiring manager’s perspective and walks you through every section of your CV with practical strategies that work.You’ll learn how to turn your experience into a compelling narrative and tailor it to the role—so you make it past the filters and into the interview shortlist.Flexible Learning. Immediate Results.This is a self-paced course designed for every learning style. You’ll get:Short video lessonsSlide decks for quick referenceReflection prompts to personalize your approachSelf-study tasks to build and refine your CVPrefer learning by doing? You’ll build your CV step-by-step using proven formats and recruiter-approved content.Who This Course Is ForProfessionals changing careers, returning to work, or seeking promotionJob seekers tired of getting ghostedAnyone who wants a tailored, modern CV that reflects their valueLearners who want practical, guided, real-world career toolsLet’s Build Your Job-Winning CV TogetherWhether you're early in your journey or looking to pivot, this course gives you the tools and confidence to write a CV that works.Are you ready to start getting interviews instead of rejections?Let’s go.This Course Is for You—No Matter Who You Are or Where You’re HeadedWhether you're just starting out, switching careers, or stepping up in your industry—this course is designed for every age, every background, and every ambition.No limits. No fluff. Just proven tools to help you land the role you really want.If you're ready to take control of your career and finally start getting interviews, then you're in the right place.Let’s build your future—starting today.30-day money-back guarantee. No risk, just results.Let’s get started!

4.6•2.4K•Self-paced

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Giải quyết xung đột trong môi trường làm việc

About this course

Skills you'll gain

Available Coupons